Refund and Returns Policy
At Cookcredit, we take pride in delivering fresh, high-quality flowers. If you are not completely satisfied with your purchase, we have a clear refund and returns policy to ensure your peace of mind.
1. Eligibility for Refunds and Returns
- Fresh Flowers: Due to the perishable nature of fresh flowers, we only accept returns and offer refunds for damaged or incorrect orders. You must notify us within 24 hours of receiving the flowers if there is an issue.
- Non-Perishable Items: For non-perishable items (e.g., vases, decorative accessories), returns are accepted within 14 days of delivery if the items are unused and in their original packaging.
- Non-Returnable Items: Personalized arrangements, sale items, and custom floral designs are non-returnable unless they arrive damaged or faulty.
2. Refund Process
- To request a refund, please contact us at [email protected] with your order number and details of the issue.
- Refunds for approved returns will be processed within 7-10 business days and credited to your original method of payment.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
3. Return Shipping
- Customers are responsible for return shipping costs unless the product was damaged or incorrectly delivered. We recommend using a trackable shipping service to ensure that we receive your returned items.
- For further assistance or to initiate a return, please contact our support team at [email protected]
